Fusion CX
Fusion CX is a global provider of Business Process Management (BPM) and customer experience management solutions.
Fusion CX is a global provider of Business Process Management (BPM) and customer experience management solutions. They offer omnichannel consumer engagements in over 40 languages to more than 250 clients worldwide. With a workforce exceeding 14,000 professionals across 14 countries, Fusion CX delivers services such as lead generation, customer service, sales outsourcing, and back-office support. Their lead generation services focus on identifying and nurturing potential customers to drive business growth.
Services
- Lead Generation
- Customer Service Outsourcing
- Sales Outsourcing
- Back Office Outsourcing
- Inbound and Outbound Call Center Services
- Technical Support
- Live Chat Support
- Social Media Management
- Email Support
- Data Annotation
- Cognitive Automation
- Utility Billing
Summary of Clients’ Reviews
Clients appreciate Fusion CX for their high-quality work, problem-solving attitude, and streamlined processes. They are praised for effective call center operations, efficient outbound call management, and secure service provision. Some clients suggest incorporating more tech-based solutions for reporting and offering multilingual support to enhance service delivery.
