Captiwate

Captiwate is a sales engagement platform designed to convert website visitors into qualified leads through instant live video calls and chats. By enabling real-time interactions, it allows sales development representatives (SDRs) to engage high-intent prospects at the peak of their interest, thereby increasing demo bookings and enhancing conversion rates.

Key Features

• Real-Time Visitor Identification: Identifies and prioritizes website visitors based on company demographics and UTM source data, allowing SDRs to focus on high-value prospects.
• Behavioral Analytics: Provides insights into visitor engagement on key pages, helping to assess intent and tailor outreach strategies accordingly.
• Instant Engagement Tools: Offers live chat and video call functionalities, enabling SDRs to connect with qualified visitors instantly, adding a personal touch to interactions.
• Enhanced SDR Productivity: Features customizable dashboards, pre-filled message templates, and multi-chat capabilities to streamline workflows and improve efficiency.
• Data Enrichment and CRM Integration: Enriches visitor data with geolocation and company information, and allows seamless synchronization with existing CRM systems for a comprehensive sales approach.

Pricing

• Free Plan:
• Price: $0 per month
  • Features:
    • 100 visitors revealed per month
    • 1 user seat
    • 10 live video calls per month
    • Company detection
    • Visitor segmentation
    • Email support
• Startup Plan:
• Price: $499 per month (billed annually)
  • Features:
    • 10,000 visitors revealed per month
    • 3 user seats (additional seats at $25/month each)
    • Unlimited live video calls
    • AI chatbot for out-of-hours engagement
    • Alerts for Slack and Microsoft Teams
    • Smart automation and lead engagement
    • Live chat and call support
• Growth Plan:
• Price: $999 per month (billed annually)
  • Features:
    • 50,000 visitors revealed per month
    • 10 user seats (additional seats at $25/month each)
    • HubSpot integration
    • Option for RB2B integration
    • Inbound sales conversion workshops and ongoing monitoring
    • Customized support through preferred channels (Slack, Discord, WhatsApp, etc.)

Pros

• Immediate Engagement: Facilitates instant communication with high-intent visitors, increasing the likelihood of conversion.
• User-Friendly Interface: Intuitive dashboards and tools enhance SDR efficiency and effectiveness.
• Comprehensive Visitor Insights: Provides valuable data on visitor behavior and demographics, aiding in targeted outreach.

Cons

• Pricing Considerations: The cost may be prohibitive for smaller businesses or startups with limited budgets.
• Learning Curve: Some users may require time to fully utilize all features and integrations effectively.

Watch the Product Tour: